Refund policy

Before you pay, the event page and checkout show one of these:

• No refunds: all sales are final.
• Refunds until a set number of days before the event.
• Refunds until the event starts.

If an organizer changes the policy later, the new policy applies to all tickets for that event.

Open your tickets (from your email, SMS or Find my tickets) and tap Request a refund. Choose the tickets and the mobile money number for the refund. The button only appears while the event's policy allows refunds.

Your tickets keep working until the organizer decides. If they approve, those tickets stop working at once, the organizer sends the money, and you receive the transaction ID by SMS and email. If they decline, you get their reason and your tickets still work.

• Postponed: your tickets stay valid for the new date. We message you with the new date.
• Cancelled: we message you and show the organizer's decision on refunds on your ticket page. Questions about money go to the organizer; we'll help you reach them.

If a ticket was transferred to you, any refund goes to the person who paid for it.

Packages organizers buy from Ticketorvia are not refundable once an event has gone on sale. Before that, contact us and we'll help.

If an organizer doesn't respond about an approved refund, contact us with your order number at info@ticketorvia.com or WhatsApp +255 700 000 000. We can see every refund request and will follow up with the organizer.