Privacy

• When you buy: your name, email, mobile number, the tickets you bought, payment status and the payment reference from your mobile money provider. We never see or store your mobile money PIN.
• At the gate: when and where your ticket was scanned.
• Organizers: business details, registration documents, owner ID details (stored encrypted), team members and payment account settings (stored encrypted).
• Technical: basic logs such as IP address and device type, to keep the service secure and prevent fraud.

• To process your order, deliver your tickets, let you in at the gate and help you if something goes wrong.
• To send messages about your order and event: tickets, reminders, changes, cancellations and refunds.
• To verify organizers, prevent fraud and keep records required by law.

We don't sell your personal data, and we don't send you marketing unless you agree to it.

• The organizer of your event sees your name, contact details and tickets, to run the event and contact you about it.
• Service providers that help us run Ticketorvia: payment companies (to process payment), SMS and email providers (to deliver your tickets), and hosting and storage providers. They may only use your data to provide their service to us.
• Authorities, when the law requires it.

Order and ticket records are kept for as long as needed for the event, support and accounting and tax rules, usually up to 7 years. Organizer verification documents are kept while the account is active and for the period the law requires after.

Data is sent over encrypted connections. Sensitive details are encrypted at rest, staff access is limited by role with two-step sign-in, and important actions are logged.

You can ask to see the personal data we hold about you, correct it, or ask us to delete it where we're not required to keep it. Write to info@ticketorvia.com. If you're not happy with our answer, you can complain to the Personal Data Protection Commission.

Daneus Technologies, Dar es Salaam, Tanzania. Email info@ticketorvia.com.