How can we help?

Open the event, choose your tickets and tap Continue. Enter your name, email and mobile money number, then approve the payment prompt on your phone with your PIN. Your tickets appear straight away.

M-Pesa, Mixx by Yas, Airtel Money and HaloPesa, with a prompt on your phone. Cards are coming.

Wait a minute and refresh the page; some networks confirm slowly. If it still says waiting, find your tickets with your phone number, or contact us with your order number (it starts with TKT-). If money left your account and no ticket came, we'll sort it out with the organizer.

Yes, for 10 minutes. If you don't finish in time, they go back on sale and you can start again.

Tap “Have a promo code?” under the tickets on the event page, or use the link the organizer shared. The discount shows at checkout.

On the page you saw after paying, in your email (with a PDF) and in an SMS link. Lost all of them? Find my tickets sends them again to your phone or email.

No. Show the QR code on your phone. A printed PDF works too. Turn up your screen brightness for faster scanning.

Each QR code works once. Don't post your ticket on social media: whoever scans it first gets in.

If the organizer allows transfers, open your tickets and tap “Send a ticket to a friend”. They get their own QR and yours stops working.

It depends on the organizer's refund policy, which is shown on the event page and at checkout before you pay. If refunds are allowed, open your tickets and tap “Request a refund”. Read the full refund policy.

The organizer. Ticket money goes straight to the organizer, so they approve and send refunds themselves, and you get the transaction ID as proof.

We message every buyer. If it moved, your tickets stay valid for the new date. If it was cancelled, the organizer tells you about refunds; any refund shows on your ticket page.